Refund and Returns Policy
At Autoshopelite, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 14 days of the delivery date. Please review our policy below for details.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include the receipt or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Items purchased on clearance or sale
Return Process
1. Contact Us:
Before returning any items, please contact our customer service team at contact@drivenautomotive.shop to initiate the return process. Provide your order number and the reason for the return.
2. Shipping Your Return:
Once your return is approved, we will provide you with a return address. Please package the item securely and include all original packaging and materials. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Inspection and Approval:
Upon receipt of your return, we will inspect the item. If the return is approved, we will process your refund. If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, only a partial refund will be granted.
Refunds
1. Processing Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. Approved Refunds:
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at contact@drivenautomotive.shop.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@drivenautomotive.shop.
Contact Us
For more information about our Refund and Returns Policy, if you have questions, or if you would like to make a complaint, please contact us by email at contact@drivenautomotive.shop or by mail at:
Autoshopelite
2025-2067 E 55th St
Los Angeles, CA 90058
USA
Phone: +1-908-517-8790
Thank you for shopping with Autoshopelite. We appreciate your business and are here to help with any issues you may have.